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October 10, 2019 – Interviewing and Ethics

REGISTRATION IS NOW OPEN!! We are excited to announce this upcoming training event hosted by the Palmetto Chapter ACFE partnering with Anderson Investigative Associates to bring you an informative Interviewing and Ethics fraud training. This event will give you 8 hours of CPE which includes 2 hours of Ethics.

This training will be held at the SC Bar Conference Center on Thursday, October 10, 2019.  8.0 hours of CPE credit provided including 2 hours of Ethics. We hope to see you there!

Program Schedule

Registration: 8:10AM – 8:30AM

Session 1:      8:30AM – 10:10AM             Ethical Interviewing

Break:            10:10AM – 10:20AM

Session 2:      10:20AM – 12:00 PM             Emerging Trends in Interviewing

Lunch:            12:00PM – 12:45PM

Session 3:      12:45 – 2:20 PM     The Law of Reciprocity and Interviewing

                                                          Orientation to Advanced Interviewing for Audit                                                                        Professionals

                                                          Behavioral Baselines and Physical and Verbal                                                                             Behaviors

 Break:            2:20PM – 2:30PM                

 Session 4:      2:30PM – 4:15PM     Minimizing Denials and Handling                                                                                                    Interviewee Questions

                                                              Question Types Designed to Maximize Truthful                                                                          Information

                                                              Subject Elimination Interview Technique

 Program Overview

This one day audit and investigation interview training program will provide the following blocks of instruction.  The blocks will give the audit and investigation professional, who has basic or advanced interviewing skills, additional tools to conduct more effective interviews, resulting in greater information that can assist in resolving inquiries and audits.   In this class, attendees will learn to assess verbal and non-verbal behavior and become more effective at obtaining information in person, as well as, via telephonic contacts.  Instruction will consist of non-confrontational interview techniques and how to effectively utilize them during interview scenarios.  This instruction is for all types of interviews; victims, complainants, job candidates, witnesses, and subjects, those who might not willingly provide truthful information. The instruction is intended to enable employees to safely and lawfully elicit truthful information from witnesses and truthful admissions and confessions from subjects.  Emphasis will be placed on ethical standards, focusing on the need to maintain credibility and integrity in the interview process.

This presentation consists of portions of courses, which include lectures, case studies and interactive exercises:

  • Ethical Interviewing
  • Emerging Trends in Interviewing
  • The Law of Reciprocity and Interviewing
  • Orientation to Advanced Interviewing for Audit Professionals
  • Behavioral Baselines and Physical and Verbal Behaviors
  • Minimizing Denials and Handling Interviewee Questions
  • Question Types Designed to Maximize Truthful Information
  • Subject Elimination Interview Technique

Note:  The Syllabi attached reflect individual components of a three- or four-day course.  In this one day training, the content will be summarized and synopsized for presentation, highlighting the most essential elements of each section.

Ethical Interviewing

If you follow the news, it is evident that there are recurring ethical lapses in every area of society.  We see it in government and politicians, we see it in business, and we see it in arenas that we may feel should be immune to these violations, i.e. religion, law enforcement, etc.  However, it is a human condition and we can expect to see it everywhere people are.

So, if that is true, our professions and us individually have the propensity to violate ethical standards.  We are held to a higher standard, so what do we do?

  • Do we have a societal problem with ethics?
  • What are the ramifications for the fraud industry in investigations and audits?
  • What are the formalized structures that guide ethical conduct?
  • What is necessary in the interview room from an ethical perspective?
  • What are the components of ethical interviewing?
  • What is the A.C.T. Decision-Making Model and how do we deploy it?

Emerging Trends in Interviewing

This interactive lecture introduces students to recent empirical research in the fields of law and psychology.  Studies presented in this class will have been published in behavioral science journals or presented at professional conferences within the past 12 months, and will address topics such as memory, cognition, cultural awareness, and interview/interrogation techniques.  Class discussions will focus on the psychology of interviewing, cognitive processes underlying victim, witness, and suspect responses, and emerging interview/interrogation techniques.  Students will be encouraged to challenge or support research hypotheses based on their experiences and provide practical questions for further empirical study.

  • Identify current psychological research in the areas of memory and cognition.
  • Identify new techniques to enhance deception detection in interviews and interrogations.
  • Identify recent developments in recording law enforcement interviews and interrogations.
  • Examine issues such as eye accessing clues and the supported and unsupported information regarding them.

The Law of Reciprocity and Interviewing

The purpose of any interview is to find the truth.   Interviewers have an arsenal of tools they can deploy to arrive at that goal, but many of the traditional questioning styles used to elicit information are manipulative, or even coercive, and results show that these approaches aren’t effective. Interviewers can get better results using relationship-building skills, such as reciprocity. However, reciprocity must be employed with sincerity and to build credibility with the interviewee and using it effectively requires training and practice.

  • The two types of reciprocity: emotional and material
  • Promising reciprocity and its benefits
  • Building credibility using reciprocity
  • Effective questioning to encourage reciprocity
  • Active listening
  • Establishing commonality
  • Building rapport

Orientation to Advanced Interviewing for Investigation Professionals

Given examples of interview scenarios, the investigator will identify the profile of a successful interviewer, the most common types of interviews, the common elements of interviews, and what types of interviews are appropriate in the professional investigation environment.  This will include what types of interviews are appropriate for subjects and witnesses in criminal, civil and administrative investigations.

  • Identify the key profile elements of a successful interviewer.
  • Identify key considerations when selecting interview locations.
  • Explain the need for interview preparation and the ability to adjust and adapt in interviews.
  • Explain how to setup a room for an interviewee/witness/subject interview.
  • Identify the most common types of interviews.
  • Identify the key elements of an interview.
  • Identify the key differences between an interview and an interrogation.
  • Identify the common elements of a non-confrontational interview.
  • Identify key provisions and approach to the administration of any required warnings.
  • Identify what types of interviews are appropriate in the professional environment.
  • Identify your office’s position within your organization and the expectations regarding key responsibilities and breadth of interviews.

Behavioral Baselines and Physical and Verbal Behaviors

Given lecture and video-audio recordings of investigators interviewing individuals suspected of criminal, civil or administrative violations, the investigation professional will identify the behavioral baselines and identify and analyze physical and verbal behaviors to decide if the individual’s statements indicate truth or deception.

  • Describe the importance of rapport before and during the interview.
  • Describe how to establish behavioral baselines for interviewees.
  • Describe key factors in establishing behavioral baselines for interviewees.
  • Identify cultural, medical and other issues that might affect a behavioral baseline.
  • Identify the most common physical behaviors used to assess truthfulness.
  • Identify the most common verbal behaviors used to assess truthfulness.
  • Describe eye-accessing cues and how to use them during an interview.
  • Identify common errors investigators make when analyzing physical and verbal behaviors.
  • Describe how interviewers can reduce the probability of misinterpreting physical and verbal behaviors.
  • Identify effective techniques for presenting evidence to possible wrongdoers.
  • Identify effective techniques for examining motivations and motives of interviewees.
  • Identify effective techniques for presenting information to interviewees.

Minimizing Denials and Handling Interviewee Questions

This block of instruction describes how an interviewer can tell the difference between various types of denials from both the innocent and the guilty.  During an interview the interviewee may give direct denials, non-verbal denials or reason denials.  It’s important that the interviewer understand that each type of denial must be handled differently and appropriately.  This course will explain that there are many reasons why a person may deny something.  These causes can result from the surroundings, distractions, the thoughts of the interviewee, etc.

 Further, this course will assist students in preparing to answer questions posed by subjects, victims, and witnesses during the course of interviews.  This will include presentation of information and subsequent discussion regarding considerations entailed in countering interviewee questions with responses and answers that are both appropriate and conducive to continued communication and increasing truthfulness on the part of the interviewee.

  • Identify factors that cause an interviewee to give a denial or consider giving a denial.
  • Understand the verbal and non-verbal direct denial and how they should be handled by the interviewer.
  • Understand the reason denial and how it should be handled by the interviewer.
  • Identify types of questions that can be posed by victims, witnesses, and subjects during an interview.
  • Understand legal considerations when responding to interviewee questions.
  • Identify appropriate responses to questions in order to continue communications and increase truthfulness with interviewees.

Question Types Designed to Elicit Admissions

Given case studies of investigations, the investigation professional will identify and write the most common types of questions used to interview witnesses and individuals suspected of criminal, civil and administrative violations. This course is designed to introduce the interviewer to various the types of questions that can be utilized to elicit an admission during an interview.  It will also cover, not only how to use these question types, but when and when not to use a specific question type.  These question types include bait, assumptive, and choice questions.  In-class exercises will be conducted that will help hone the questioning skills of the interviewer.

  • Define open-ended questions and reasons to maximize these questions during interviews.
  • Define close-ended questions.
  • Identify bait questions and the purpose of bait questions.
  • Write a bait question.
  • Identify assumptive questions and the purpose of assumptive questions.
  • Write an assumptive question.
  • Identify direct questions and the purpose of direct questions.
  • Write a direct question.
  • Identify choice questions and the purpose of choice questions.
  • Write a choice question.
  • Identify a follow-up question.

Subject Elimination Interview Technique

This course describes a type of interview that is used in eliminating innocent parties when there is a large pool of potential subjects.  It describes an interview that utilizes structured questions to elicit verbal and non-verbal responses in order to help assess the culpability of the person being interviewed and either eliminate them from suspicion or keep them in the subject pool.  Also discussed will be additional uses of Subject Elimination Interview (SEI) questions.  When interviewing a single subject in a case, the interviewer could use a series of SEI questions to test whether they feel the subject is being honest with their responses, therefore allowing the interviewer to either continue the interview or terminate the interview for further investigation.

  • Identify the purpose and psychological theory supporting the SEI.
  • Identify when to use and how to prepare for an SEI.
  • Identify the principles of the SEI questions.

Date: October 10, 2019
Registration: 8:10 AM – 8:30 AM
Training Course: Interviewing and Ethics

*Includes continental breakfast

CPE Credit: 8.0 hours of CPE credits

Cost: 

$125.00 Non-Member

$100.00 Regular Member

$75.00 Law Enforcement/Govt. Employee Member

Location:   SC Bar Conference Center (Map)
1501 Park Street, Columbia, SC 29201